Privacy Policy

Last Modified: 15 January 2024

CubixCorp Software Private Limited and/or its affiliates (“OrderBro,” “we,” “us,” and “our”) highly value and respect your privacy. We’re dedicated to safeguarding it through our adherence to this policy.

This policy outlines:

The various types of information we might gather from you when you access or use our mobile application, website, and other online platforms (collectively referred to as “Services”).
The practices we employ for collecting, using, maintaining, safeguarding, and disclosing that information.

This policy is solely applicable to the information OrderBro collects via its Services, including emails, texts, and other electronic correspondences initiated through or in connection with our Services.

This policy DOES NOT cater to information you might provide to, or which might be collected by third parties, for instance, restaurants where you place orders through OrderBro’s Services, or social networks you might interact with in relation to our Services. We recommend you directly engage with such third parties to learn more about their privacy practices.

We urge you to read through this policy with care to fully comprehend our practices concerning your information and the way we will handle it. By accessing our Services, registering an account with OrderBro, or using our Services in any capacity, you’re indicating your acceptance of this privacy policy. Moreover, you’re consenting to OrderBro’s collection, utilization, disclosure, retention, and protection of your personal data as described in this policy. Should you be unwilling to provide certain information when requested, we might not be in a position to offer all of our Services to you.

For our users residing in India, CubixCorp Software Private Limited, situated at 3rd floor, Above Swayamvar, Padmavati nagar, Nandyal, Andhra Pradesh, In – 518501 will be the principal controller of your personal data provided to, gathered by, or processed concerning our Services.

The entity responsible for your data oversees the collection, use, disclosure, retention, and protection of your personal information, aligning with this privacy policy, our internal standards, and applicable national laws. Data might be transferred within branches of CubixCorp Software Private Limited as highlighted in this Privacy Policy. We might process and store your personal data on our servers located in India and/or on servers of third-party entities (within or outside of India) having contractual ties with OrderBro.

Please be advised, this policy is subject to periodic modifications. Continuing to use OrderBro’s Services post any modifications will be considered as your acceptance of said changes. Thus, we recommend revisiting this policy from time to time to stay updated.

INFORMATION WE COLLECT AND HOW WE USE IT

CubixCorp Software Private Limited (“OrderBro,” “we,” “us,” and “our”) gathers a variety of information from and about the users of our Services, including:

Your Personal Information (“PI”)– Personal Information pertains to data that can be linked to a specific individual and can be used to identify that individual...
Information Related to Your Digital Interaction – This includes data about your internet connection, the devices you employ to access our Services, and details of your usage.

We amass this information:

Directly from You – When you voluntarily offer it to us.
Automatically Through Navigation – As you traverse our Services, we automatically gather information...

INFORMATION ABOUT YOUR MESSAGES

INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you utilize our Services, we might automatically gather particular details regarding the computer or devices (including mobile devices) you utilize to access the Services, as well as about your interaction with the Services, irrespective of whether you employ the Services with or without registration or login.

Usage Details: Records of your interaction with our Services, such as location data, traffic stats, logs, other communication data, and the resources you access and employ through our Services.
Device Data: Information concerning your computer, internet connectivity, and mobile device, including IP address, operating systems, platforms, browser type, other browser-related information, device type, its unique identifier, mobile network details, and the device’s phone number.
Stored Information: Our applications may access associated metadata and other details related to other files saved on your mobile device. This might encompass photographs, audio and video files, contacts, and address book data.
Location Details: If permitted, our applications can gather real-time details about your device’s location.
Previous URL: The URL of the webpage you last accessed before entering our sites.
Mobile Device IDs: Unique mobile device identifiers (e.g., unique identifiers assigned by manufacturers). We might use these IDs for recognition, in lieu of cookies, to store your preferences and monitor your application usage. Unlike cookies, these IDs can’t be deleted. Advertising and analytics firms may utilize these IDs for tracking.
Preferences: Details such as your preferred time zone and language.
Activity on Services: Information about your actions on the Services like search queries, comments, domain names chosen search results, number of interactions, pages accessed and their order, duration of visit, date and time of usage, error logs, and other analogous data.
Mobile Status: For those using the OrderBro mobile application, we will be aware of the online or offline status of your application.
Applications: When you use the OrderBro application, we may collect data about other applications present on your mobile phone. Gathering data across categories like shopping, fashion, food, and travel helps us understand your preferences better, ensuring a tailored experience for you on OrderBro.

PRECISE LOCATION INFORMATION AND HOW TO OPT OUT

When you employ one of OrderBro’s location-based services (for instance, accessing Services via a mobile device), we might collect and process details about your mobile device’s precise location (like latitude, longitude, or altitude) and the timestamp of when this location data is captured. This allows us to tailor our Services with relevant location-specific features, such as suggesting nearby eateries or offering area-specific promotions. Several of these features might require your personal details for proper functioning. This location data can be associated with your device ID and other data we possess about you. We retain this data only as long as reasonably essential for serving you.

If you decide to utilize any such feature, we will seek your consent to use your details for that specific purpose. You hold the right to revoke your consent at any point. To opt-out, you can deactivate the GPS or other location-sensing features on your device, as long as your device permits this action. For comprehensive guidelines, please refer to your device manufacturer’s manual.

COOKIES AND OTHER ELECTRONIC TOOLS

OrderBro, alongside our third-party collaborators, might utilize cookies, pixel tags, web beacons, mobile device IDs, “flash cookies”, and analogous technologies to gather and save data concerning your utilization of the Services and external third-party platforms. A cookie is a compact text file stored on your device, allowing us to acknowledge you (like a registered user) when you access our platform, save your configurations and preferences, amplify your experience by presenting content and ads aligned with your inclinations, conduct research and data analysis, trace your Service usage, and support with safety and administrative tasks. Cookies can be long-lasting or limited to a specific session. To learn more about cookies, please visit this link https://www.aboutcookies.org./

Pixel tags, also recognized as web beacons or clear GIFs, are minute graphics with unique identifiers, embedded covertly on a webpage or online ads, employed to monitor activities like webpage interactions or ad views and clicks, and to access stored cookies on user devices. At OrderBro, we utilize pixel tags to quantify the popularity of our diverse sections, features, and offerings. They might also be incorporated in email communications or newsletters to evaluate if they’ve been accessed and for additional data insights.

By default, most web browsers are set to accept cookies. You should be informed that it’s feasible to deactivate certain cookies through your device or browser configurations, but this might impede some Services’ functionalities. Key browsers offer varied options regarding cookies. Users can generally customize their browsers to block all third-party cookies, all cookies, or certain cookies. To adjust your cookie preferences, kindly refer to your browser’s help segment. Opting out will need to be executed on each browser and device you utilize to access the Services. Please note, flash cookies function differently from typical browser cookies and cannot be managed or deleted via standard web browser configurations. By employing our Services with an activated cookie setting in your browser, you are agreeing to our cookie usage as described in this section. For an in-depth understanding, please consult our Cookie Policy.

Third parties, whose offerings or promotions are accessible or advertised on the Services, might also employ cookies or analogous tools. We advise users to scrutinize their privacy policies for specifics on their cookies and related practices. OrderBro does not oversee the procedures of these third parties, and their respective privacy policies will determine your interactions with them.

INFORMATION FROM THIRD PARTIES

When you opt to associate your social media accounts, like Facebook or Google, with OrderBro Services or utilize them for sign-in purposes, we may gather, process, and keep the user ID linked with your social media account. By signing into the Services with your social media credentials or by integrating your social media account with our Services, you are granting us permission to collect, retain, and utilize information in line with this Privacy Policy. The scope of the information we obtain could encompass any details you’ve publicly disclosed on your social media profile, data shared with us by the social media platform, and any specifics made available during the log-in process. To understand how your data is managed when you integrate your social media account, please refer to the respective social media platform’s privacy policy and help resources.

Moreover, OrderBro might receive data about you from other external sources. This can include partners, marketing professionals, third-party platforms, and researchers. We may amalgamate this third-party data with the information we already have about you. This amalgamation helps enhance the depth and relevance of our understanding of user behavior, preferences, and needs, thereby allowing us to serve you better.

ANONYMOUS OR DE-IDENTIFIED DATA

At OrderBro, we prioritize the privacy of our users. There might be scenarios where we opt to make certain data anonymous or de-identify it. This process ensures that the information can no longer be linked back to you or any other specific user. Such alterations could be carried out based on data acquired via the Services or through other channels. This can also involve the deployment of third-party analytic tools, as previously mentioned.

Given its anonymous nature, this aggregated or de-identified information does not fall within the confines of this Privacy Policy. Consequently, we have the liberty to use it or share it without any restrictions. This may include insights into user behaviors, broad demographic data, or trends that can improve our Services or be shared with partners for mutual understanding of user patterns.

HOW WE USE YOUR INFORMATION

At OrderBro, we take the responsibility of handling your data seriously. The information we gather serves multiple purposes:

Customer Experience: We respond to your queries, improve our Services based on your usage patterns, and personalize content to match your preferences.
Communication: Be it newsletters, promotional offers, or responses to your questions, we communicate through various channels.
Technical and Administrative: This includes diagnosing issues, ensuring smooth transactions, and enhancing the technical aspects of our Services.
Promotion and Marketing: We may share insights on your preferences and transactions on OrderBro for promotional activities, which can be viewed by your OrderBro network.
Ads and Recommendations: To make ads more relevant to you, we use your data to tailor the advertisements you see.
Research: We compile reports on user behavior and Service usage to understand trends and enhance our offerings.
Interactive Features: Participate in contests, sweepstakes, and other interactive features we offer.
Legal and Contractual: Comply with legal obligations and enforce our rights from any contracts between us.
Notifications: Updates and changes related to our Services are communicated to you.
General Uses: In specific scenarios, we might use your information in other ways which will be clearly mentioned or with your explicit consent.

Lastly, while we might use your data to showcase advertisements, it’s vital to note that personal information isn’t disclosed without your consent. However, interacting with an ad might convey to advertisers that you fit their intended audience.

Should you wish to limit or customize how your data is used, especially for promotional purposes, you can always adjust your preferences in your user profile or through relevant checkboxes when providing data.

HOW WE SHARE YOUR INFORMATION

At OrderBro, we’re committed to safeguarding your data. However, there are circumstances in which we might share the information we collect:

Within Our Network:

With subsidiaries and affiliates under our parent company, CubixCorp Software Private Limited’s umbrella.
In scenarios like mergers, asset transfers, or in bankruptcy procedures, your data might be one of the transferred assets.

Contractual Obligations:

With contractors and service providers who are contractually bound to maintain confidentiality and utilize the data only for designated purposes.
If you’ve consented to promotional updates, we might share your data with third-parties to market their products/services. They’re also obligated to protect your data.

Specific Purposes:

We share data to fulfill the specific purpose you provided it for, and in cases where we’ve clearly specified why we’re collecting your information.

Service Providers:

Outside vendors that assist in communications, push notifications, voice recognition, payment processes, or other services might have access to certain information. This is only to enable them to perform their services.

Legal Reasons:

If required by law or to address potential illegal activities, threats, or violations, we might disclose your data to legal or government entities. This could involve interactions with law enforcement, courts, or other organizations due to legal demands.

Social Networks:

Interaction with social media features (like Facebook’s “Like” button) on our services could result in data collection by those platforms. Your interactions on these platforms are governed by their respective privacy policies.

Agreements and Safety:

To uphold our Terms of Use and other agreements, which could involve billing or collection processes. If we believe it’s vital for the safety, rights, or property of OrderBro, our users, or the public.

With Your Consent:

In any situation not listed above, we’ll only share your data with your explicit permission.

Your trust is invaluable to us, and we ensure all disclosures are in line with this privacy policy and pertinent legal requirements. We always recommend that you remain informed about how your data is managed and shared.

INFORMATION SHARED WITH RESTAURANTS

When using our Services for reservations or ordering food online, it’s essential to understand how your data is shared with the restaurants:

Reservation & Ordering Process:

When you reserve a table or order food, your information is relayed both to us and the restaurant you’ve chosen. It’s akin to directly contacting the restaurant for a reservation or an order.

Communication:

If you provide your mobile number, either the restaurant or OrderBro may send you updates or notifications about your reservation status or order delivery via text messages.

Securing Your Reservation:

Some eateries might require you to share your credit or debit card details to confirm your booking.

Additional Information:

We may also share insights with the restaurants like your dining habits, preferences, or any data we might have garnered from third parties. This is to provide you with a more tailored experience.

Restaurant’s Use of Your Information:

Once your details are shared with the restaurant, they might use this information as per their discretion and purposes. The restaurant might have its own data usage and privacy policies, and OrderBro doesn’t have any control over their individual practices.

Concerns about Privacy with Restaurants:

If you have queries or reservations about a restaurant’s data usage or privacy guidelines, we advise reaching out to them directly to get a clearer understanding.

Your trust is pivotal to us. While we strive to make your experience seamless, it’s equally crucial for you to be aware of how your data is shared and utilized. Always make informed decisions when sharing personal information.

PAYMENT CARD INFORMATION

Using certain features of our Services, especially those involving restaurant reservations and payments, may necessitate sharing your credit or debit card details. We want to ensure that our users are clear about how this data is utilized and shared. Here’s what you need to know:

Consent for Sharing:

By entering your card details on our platform, you’re providing us with explicit permission to share this data with associated restaurants, third-party payment processors, and other relevant third-party providers. This also includes entities that offer us fraud detection services.

Securing Reservations:

When you book a table using your card on our website, we share your card details (including the card number and its expiry date) with our third-party payment facilitators and the restaurant in question.

Storing for Future Transactions:

If you’re using our platform’s restaurant payment service for the first time, we pass on your card details to our third-party payment processors. As outlined in our Terms of Use, these third-party entities might store your card details. This is done to streamline your experience, making future payments on our platform more convenient.

Security Concerns:

Ensuring the safety of your card details is paramount to us. For insights into how we safeguard your data, please refer to the ‘Security’ section that follows.

Your financial security is of utmost importance. It’s crucial to ensure you’re familiar with our practices concerning your card details. If at any point you feel uncomfortable, we urge you to reach out with your concerns or refrain from using the particular service until your doubts are addressed.

SECURITY: HOW WE PROTECT YOUR INFORMATION

At OrderBro, we prioritize the security and confidentiality of your personal information. Here’s a detailed breakdown of our measures:

Multilayered Safeguards:

Physical Safeguards: We use secure facilities to store our servers and data. Restricted access ensures only qualified personnel can interact with our databases.
Electronic Safeguards: We employ firewalls, intrusion detection systems, and data encryption techniques. This helps protect against unauthorized access and any potential security breaches.
Managerial Safeguards: Our team undergoes regular training about data privacy and security best practices, ensuring they handle your information responsibly.

Industry Standards:

We adhere to globally recognized security standards and practices to ensure your data is protected. Data transmission and storage protocols meet or exceed industry benchmarks. This means when you provide us with personal data, it’s processed using technology that’s current and secure.

Payment Security:

Our third-party service providers related to payment gateways and payment processing are PCI compliant. This compliance ensures that your payment details, like credit card numbers, are treated with the highest security measures.

Shared Responsibility:

While we take comprehensive steps to safeguard your information, security is also a shared responsibility. It’s vital to protect your account details, particularly your username and password. Sharing these can jeopardize the security of your personal information. Always ensure that your login credentials are kept confidential and change your password periodically.

Limitations & Liabilities:

Though we go to great lengths to protect your information, no system can guarantee complete security. Factors like technological limitations, potential malicious attacks, or even human error can present challenges. We cannot be held responsible for data breaches that occur due to external factors beyond our control, errors in transmission, or unauthorized third-party activities.

Continuous Monitoring & Updates:

As technology evolves, so do potential threats. We consistently monitor our systems, looking for vulnerabilities and areas of improvement. Updates and patches are regularly applied, ensuring we remain at the forefront of data protection practices.

Your trust is of paramount importance to us. We are committed to transparency about our practices and will keep refining our security protocols to ensure your data remains protected.

PERMISSIBLE AGE

At OrderBro, we recognize the importance of protecting the privacy of younger individuals. Here’s our stance on the permissible age for using our services:

Age Restriction:

Our Services are designed primarily for adults and are not targeted at users below the age of 18. This age restriction may vary based on local regulations, but unless explicitly permitted by local laws, the threshold stands at 18.

No Intentional Collection:

We do not purposefully gather personal data from or market to anyone under the Permissible Age. Any engagement or communication with users is done with the belief that they are above the age restriction.

Immediate Action on Discovery:

If we discover that we have inadvertently collected information from someone below the Permissible Age, we take swift action. The account in question is deleted, along with any associated personal data, ensuring their digital safety.

Reporting & Rectification:

We rely on our community to help us maintain the integrity of our user base. If you are aware of any user under the Permissible Age who has provided us with their data or created an account with OrderBro, we urge you to inform us.

Reach out to us at hello@orderbro.app, and we will take prompt corrective action.

Safety First:

We believe in creating a safe environment for all our users. The age restriction is in place to protect younger individuals from potential online risks and ensure they have a safe browsing experience.

We encourage parents and guardians to play an active role in monitoring their children’s online activities and guiding them about the potential risks and best practices for online safety.

THIRD-PARTY LINKS AND SERVICES

Navigating the digital world involves constant interactions with various websites and services, many of which are interconnected. Here’s what you should know about third-party links and services when using OrderBro:

External Links:

While browsing our Services, you may encounter links that lead to third-party websites. These links might be from advertisers, partners, or other external sources.

Autonomy of Third Parties:

When you click on one of these links and leave our Services, you are entering another website or service that we don’t control or operate. Consequently, our privacy practices and this Privacy Policy do not apply to these external environments.

Data Collection by Third Parties:

Third-party sites may have their data collection, usage, and sharing practices that differ from ours. They might use cookies, tracking pixels, or other data collection technologies to gather information about you.

Not Our Responsibility:

We do not have control over, nor are we responsible for, the content, privacy policies, or practices of third-party sites or services. The inclusion of a link on our Services does not imply an endorsement or any association with its operators.

Caution Advised:

Before interacting with any third-party website or service, it’s essential to familiarize yourself with their terms of service, privacy policy, and other relevant guidelines. Understand how they might use your data and under what conditions.

Feedback Welcome:

While we don’t control third-party sites, we value feedback about these links, especially if they pose risks to our users. If you come across a questionable link on our platform, please let us know so we can evaluate its appropriateness.

In conclusion, while OrderBro aims to offer a rich, interconnected experience, users are advised to approach third-party links with caution and be aware of the potential privacy implications associated with external websites and services.

DATA RETENTION AND ACCOUNT TERMINATION

Understanding how your data is managed after you decide to terminate your account or after ceasing to use a service is crucial. Here’s a clearer breakdown of OrderBro’s policies regarding data retention and account termination:

Closing Your Account:

If you decide to close your account, you can do so by navigating to the profile settings page on the OrderBro website. This is typically a straightforward process.

Removal of Public Posts:

After account closure, any public posts, reviews, or comments you’ve made on the platform will be either removed from public view or dissociated from your profile. This means that while the content might still be on the platform, it won’t be linked to your identity.

Retaining Your Information:

Even after you close your account, OrderBro may keep certain information about you. This retention aligns with the purposes set out in the Privacy Policy and isn’t done arbitrarily.

Reasons for Retention:

Preventing Misuse: To maintain the integrity of its platform, OrderBro may retain some data to prevent or investigate potential misuse or wrongdoing.
Legal Compliance: Sometimes, legal obligations may require OrderBro to keep certain data for a specific period, even after an account is closed.
Operational Needs: OrderBro might retain de-identified data (data that doesn’t reveal your identity) for operational purposes like analytics and business insights.

Deletion or Anonymization of Data:

After the purpose of retention is served, OrderBro will take steps to either:

- Delete your personal information: This means erasing your data so that it no longer resides on OrderBro’s servers.
- De-identify your data: In this case, any identifiable markers are removed from the data, making it anonymous. This data can’t be used to identify you personally.

In essence, while OrderBro does retain some user data post account termination, it’s done within the boundaries of legal and operational necessities. If you have concerns or specific needs, reaching out directly to OrderBro or consulting their detailed privacy policy can provide further insights.

CHANGES TO THIS PRIVACY POLICY

Keeping privacy policies updated is a norm with online platforms to ensure they remain compliant with laws and reflect any technological or operational changes. Here’s a clear breakdown of the provisions related to the changes in OrderBro’s Privacy Policy:

Right to Amend:

OrderBro explicitly states its right to modify the Privacy Policy as and when required.

Reasons for Changes:

Legal Updates: Amendments to privacy laws or other relevant laws might necessitate changes to the Privacy Policy.
Operational Shifts: As OrderBro evolves, its data collection, and usage practices may change, necessitating updates.
Service Features: The introduction or modification of OrderBro’s features might require corresponding changes to the Privacy Policy.
Technological Advancements:As technology progresses, the Privacy Policy may need updates to reflect new tools, practices, or procedures.

Checking for Updates:

Users are advised to review the Privacy Policy periodically. This proactive approach ensures that users are always aware of the most current practices regarding their data.

Implementation of Changes:

Any collected information will be subject to the Privacy Policy active at the time of its collection. This means changes in the policy don’t retroactively affect previously collected data.

Notification of Changes:

For significant changes, OrderBro will update the policy on its platform. This allows users to review and understand the implications of the updated terms.

Acceptance of Changes:

Continued use of OrderBro’s services after a policy update is considered as acknowledgment and acceptance of the revised terms. It’s implied that by using the platform, users agree to the changes made in the Privacy Policy.

In summary, while OrderBro can update its Privacy Policy, it ensures transparency by notifying users of any major changes. It’s always a good practice for users to periodically review such policies, especially after being informed of any updates, to be aware of how their data is being used.